Buyer Protection

Your payment is held until you approve the delivered work.

Online payments aren't switched on yet. While they're off, no money moves through BirdGigs, so the hold described below applies only once card payments launch. You can still use approvals, revision requests and disputes on orders today.

How payments will work: held until you approve

Online payments aren’t switched on yet, so no money is being taken or held right now. Once they are, your payment will be held by BirdGigs and released to the seller only after you approve the delivery. If you don’t respond within 3 days of delivery, payment is released to the seller automatically.

How buyer protection works

How it works

You pay at checkout. The seller isn't paid yet. BirdGigs holds the payment.
The seller delivers. You get an email and an in-app notification.
You review the work. You can Approve it, Request a revision, or Open a dispute.
The seller is paid only after you approve. If you take no action, the order is approved automatically 3 days after delivery. Requesting a revision or opening a dispute stops that timer.

Revisions

Tell the seller what needs to change and attach a reference file if it helps. Attachments are private and only you, the seller and BirdGigs staff can open them.

Disputes

If the work wasn't delivered, doesn't match the gig, or you can't reach an agreement, open a dispute from the order page. Choose a reason, describe what happened and attach evidence. A BirdGigs admin reviews the order, the messages and the delivery, then either:

Refunds you, returning your payment to the original card, or
Releases the payment to the seller if the work meets what was ordered.

The seller isn't paid while a dispute is open. You can open one dispute per order.

Verified reviews

Only buyers who completed an order can review it, once per order. Every review on BirdGigs carries a ✓ Verified purchase label. Buyers can edit their review for 7 days, and sellers can post one public reply.

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