Skip to main content
Help center

How can we help?

Search common questions, or send us a message. We aim to reply within 24 hours.

Checkout is paused while we finish setting up payments. You can still browse, post jobs, and apply to sell. No cards are being charged.

Buying

How does buying on BirdGigs work?

Pick a fixed-price service ($10 or $20) or post a job and let sellers bid. You pay at checkout, the seller delivers on the order page, and you approve the work. The price you see is the total you pay.

What happens to my money before I approve the work?

Your payment is held by BirdGigs, not sent to the seller. It is released only when you approve the delivery, or automatically 3 days after the seller marks it delivered if you take no action. You can request a revision or open a dispute before then.

How do revisions work?

Each service lists how many revisions are included. On the order page, use Request revision after a delivery and explain what needs to change. The seller then redelivers.

The seller hasn't delivered, or the work isn't what was agreed. What can I do?

Message the seller from the order page first. If that doesn't fix it, click Open dispute on the order page. Funds stay held while our team reviews the order and messages, and we decide whether to release or refund.

How do I get a refund?

Open a dispute on the order page and explain what went wrong. If our team decides in your favour, the held payment is refunded to your original card; banks usually show it within 5 to 10 business days.

What will the charge look like on my card statement?

Look for BIRDGIGS. If you don't recognise a charge, contact us before disputing it with your bank; we can usually sort it out faster.

Job board

How does the job board work?

Post what you need with a budget cap. Approved sellers bid in whole dollars from $1 up to your cap (maximum $30). Accept the bid you like, pay, and the order works like any other.

Can I change or close a job I posted?

Open the job and click Close job while it is still open. Posted jobs can't be edited, so close it and post a new one if the details change.

Selling

How do I become a seller?

Create an account, choose Seller, and complete the application with your skills and samples. We review every application; once approved you can publish services and bid on jobs.

What does BirdGigs charge sellers?

A 20% platform fee per completed order, with a minimum of $0.50, taken from the payout. There are no listing or monthly fees.

Why can't I publish a service or bid yet?

Your seller application must be approved first, and you need to connect Stripe so you can be paid. Your seller dashboard shows which step is missing.

Payouts

When do I get paid?

When the buyer approves your delivery (or it auto-approves after 3 days), your earnings move to your Stripe balance. Stripe then pays your bank every week (on Fridays).

How do I set up payouts?

Go to your seller dashboard, open Payouts, and click Connect Stripe. Stripe collects your identity and bank details securely; BirdGigs never sees your full bank number.

Stripe says my account needs more information.

Click Finish setup on your Payouts tab. Stripe will show exactly what it still needs. Payouts resume automatically once it is complete.

Account

I didn't get my verification email.

Check spam or promotions. You can send a new link from the banner at the top of the site; each link works for 24 hours. You need a verified email to place orders.

How do I reset my password?

Use Forgot password on the sign-in page. The reset link works for 1 hour.

How do I delete my account or get a copy of my data?

Email privacy@birdgigs.com from the address on your account. We'll confirm your identity and respond within the time the law requires.

Trust & safety

Someone asked me to pay or talk outside BirdGigs.

Please don't. Payments made outside BirdGigs aren't protected and break our Terms. Report it with the form below and choose "Report a user, listing or scam".

How do I report copyright infringement?

Send a DMCA notice to dmca@birdgigs.com with the listing link and proof of ownership.

Contact support

Sign in to open a support request and track our replies here.

Sign in to contact support

Can't sign in? Email support@birdgigs.com from the address on your account.

Other ways to reach us

We use only the cookies needed to sign you in, keep the site secure, and process payments. No advertising or cross-site tracking. See our Cookie & Privacy Policy.